Refund policy

Requesting a return

Email support@wokly.co.za with your order number and the item you would like to return. We will arrange for a driver to collect it. Collection is estimated to take 5–7 days. For assistance, call 063 629 0536.

Unused change-of-mind returns

You may request a return of an unused item within 7 days after delivery under our voluntary change-of-mind policy. The unused-item condition applies only to this voluntary policy and does not restrict the statutory rights below.

Collection costs

Collection for eligible change-of-mind returns costs R99 where permitted by law. For statutory cooling-off returns, any charge is limited to the direct cost of returning the goods. We cover return costs where required by law, including qualifying faulty-goods returns.

Statutory online cooling-off right

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel your online purchase within 7 days after receiving the goods, without giving a reason or paying a penalty. This statutory right is not subject to our voluntary unused-item condition. Only the direct cost of returning the goods may be charged. If you have paid, you are entitled to a full refund of that payment within 30 days of cancellation, subject only to the permitted direct return cost.

Faulty or non-compliant goods

If goods fail to meet the applicable quality requirements of the Consumer Protection Act, you may return them within 6 months after delivery, without penalty and at our risk and expense. For qualifying returns, you may choose a repair, replacement or refund of the price paid.

This policy does not limit any rights or remedies available to you under South African law.